FAQs

What is the credit union’s routing number?

• 273073958

How do I find the routing number and account number on my checks?

What is the credit union’s addresses, phone numbers, and hours?

• Court Ave:
  • 423 E Court Ave, Des Moines, IA 50309
• Urbandale:
  • 3743 86th St, Urbandale, IA 50322

• For more contact information, Click here @aria-label: location and hours

Where is a Shared Branching location near me?

• to search for a Shared Branching location near you

What is the phone number for Serve Credit Union’s credit and debit cards?

• During office hours, call the credit union at (515) 243-2677 or 1 (800) 539-1621

• After hours, please call (866) 553-2921 for debit and (866) 590-7665 for credit

• Fraud Monitoring for credit & debit cards: (855) 553-4290

What is “Your Online Membership”?

• Instead of saying “Online Banking”, we say “Your Online Membership”. Because we are not a bank, we like to take that word out of our vocabulary!
  

I used to share my login for Online Membership, how do I protect my information?

• Each member/user of Online Membership should have their own profile/login information

• If you are having trouble logging in for the first time, call or text us at 515.243.2677 or email us at info@oxfordrms.com

• Sharing login information could result in you seeing information or others seeing your information that they are not authorized to see.
• Your Online Membership is connected to your Social Security Number/TIN, not your Membership Number. When you log in with your own credentials, you will be able to see everything that your SSN/TIN is associated with.

Will I receive a monthly or quarterly statement?

• Monthly Statement:
  • Savings account with electronic transactions
    • example: ATM withdrawal, online transactions, etc.
  • Memberships with a checking account regardless of transaction type
• Quarterly Statement:
  • If your membership does not meet the above criteria
• Please enroll/log on to to view any transactions, interest accrued, etc.!

Do you offer digital wallet solutions?

• Yes! We offer Apple Pay, Google, and Samsung Pay- click for an instructional video on how to enroll!

Do you have an app?

• Yes! We have “Serve CU” app as well as a “Serve CU Cards” app for both Apple and Android

Who is eligible for membership at Serve Credit Union?

• Click here to find out! @aria-label: become a member!

Who sits on the board of directors?

• Click here to find out! @aria-label: see our history and board director!

What’s the best way to start a loan application?

• Our secure provide you with an answer instantly. However, you’re welcome to stop in to complete an application as well

Do you offer first mortgage loans?

• Yes! And you can learn more and apply here @aria-label: apply for mortgage

Can I get my e-Statements through online banking?

• Yes!
  • Login to Your Online Membership
  • Select the 3 lines in the top left

  • Click "Email Settings" under User Profile

  • Click the down arrow next to your email

  • Checkmark "Statements" and click submit

Can I order checks online?

• You can order checks , be sure to have your “reorder slip”.

Do you offer privilege status ATMs/no fee ATMs?

• Yes! Find one nearest you

Are you a part of the Shared Branch Network?

• Yes! Find one nearest you

Do you offer Mobile Check Deposit?

• Yes! Download our “Serve CU” app. Learn more about our mobile check deposit here @aria-label: mobile check deposit

How do I enroll in my online membership?

• Have the following credentials ready: First/Last Name, Member #, SSN, Zip Code, DOB, Email Address

Can I change the view in my online membership?

• Yes! Toggle between “Grid” and “Compact” on the desktop version to pick whatever views works better for you!

Can I read the newsletter online?

• Yes! You can access our newsletter here @aria-label: go to newsletter page

Do we offer Quicken download in Your Online Membership?

• Yes! Export to Quicken and other file formats are available by selecting the 3 dots next to the desired account and selecting “export”